15-Day Return Policy

If you're not satisfied with your PITBOX purchase, you may request a return within 15 days of delivery.

Eligible Returns Must Be:

• Purchased directly from PITBOXUSA.com

• Requested within 15 days of delivery

• Cleaned and returned in original packaging when possible

• In like-new condition with all included components

Non-Returnable Items:

• Used products with any wear or damage

• Products altered or modified

• Clearance / final sale items

Return Shipping

• Customer is responsible for return shipping costs unless the item arrived damaged or defective.

• Original shipping charges are non-refundable.

How To Start a Return

Email support@pitboxusa.com with:

• Order number

• Name on order

• Reason for return

• Photos (required if damaged or defective)

Once approved, we’ll provide return instructions.

Refunds are processed within 5–7 business days after inspection.

2-Year Limited Warranty

Every PITBOX™ includes a 2-Year Limited Warranty covering defects in materials and workmanship under normal household use.

Covered Under Warranty:

• Manufacturing defects

• Lid failures under normal use

• Structural cracking unrelated to abuse

• Insulation defects affecting intended performance

Not Covered:

• Damage caused by misuse, neglect, drops, fire, melting, accidents, or improper cleaning

• Cosmetic wear from normal use

• Commercial abuse or unauthorized modifications

• Damage caused by exceeding intended heat exposure

Warranty Resolution

If a valid claim is approved, PITBOX may choose to:

• Repair the product

• Replace the product

• Issue store credit

• Refund purchase price (at our discretion)

Replacement items may be new or refurbished equivalent products.

How To Submit a Warranty Claim

Email support@pitboxusa.com with:

• Order number

• Description of issue

• Photos of product

• Shipping address

Damaged In Transit

If your order arrives damaged, contact us within 48 hours of delivery with photos of packaging and product so we can resolve it quickly.